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If your background music doesn’t start automatically when visitors open the page, the browser is doing exactly what it’s supposed to. Browsers block audio that starts on its own — too many ads abused autoplay over the years.

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The fix: a splash screen

Turn on a click-to-enter splash (Splash panel). The visitor’s tap on the splash counts as the user interaction the browser needs to allow audio. After the tap, music starts. This is by far the most reliable solution.

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Other things to check

  • Default volume isn’t 0 — see the Audio panel.
  • Show on profile toggle is on.
  • Track file is intact — re-upload if it sounds corrupted.
  • iPhone in Low Power Mode — iOS aggressively blocks background audio in Low Power Mode. Even a tap won’t reliably start it. Nothing we can override.
  • Safari with strict tracking-prevention — sometimes refuses to play. Test in Chrome / Firefox to confirm.

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Visitor side

If you’re testing your own profile and audio doesn’t start:
  1. Click anywhere on the page first. That’s the gesture browsers want.
  2. The on-page audio bar Play button always works — visitors can tap it manually.

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Why we can’t “just fix it”

Browser audio policies are baked into Chrome / Safari / Firefox at the engine level. There’s no website-side workaround. The splash screen is the universally accepted pattern.