Lost the device with your authenticator app? Don’t panic — but the recovery is more manual than the password reset, because email password resets do not turn off 2FA on Biolovers.
Option 1 — Backup TOTP secret (best case)
If you saved the TOTP secret somewhere else when you set up 2FA — a second phone, a password manager that supports TOTP (1Password, Bitwarden, Authy multi-device), or a printed copy of the QR — open it now. The codes it generates will work for sign-in just like the lost device.
Once you’re back in:
- Open the Two-step sign-in panel.
- Type your password into Password (to disable 2FA) and tap Disable 2FA.
- Then Set up authenticator again on your new device, this time saving the secret to two places.
Option 2 — Authenticator app cloud restore
Some apps back up to your account:
- Google Authenticator — sign into the same Google account on a new phone, restore from cloud.
- Authy — multi-device feature, restore from your Authy account.
- Microsoft Authenticator — cloud backup if you enabled it.
If your app supported this and you turned it on, the codes can come back even after a wipe.
Option 3 — Reach out to us
If you have neither a backup TOTP secret nor a cloud restore option, we have to manually disable 2FA on the account. We’ll only do this if you can prove the account is yours — see No email and forgot password for the kind of evidence to send.
Open a ticket in our Discord or use the contact form. Verification can take a few days.
Email password reset does not disable 2FA on Biolovers — even if you reset your password, the next sign-in will still ask for the authenticator code. So if you only have your email but no authenticator, the password reset alone won’t get you in. You still need Option 1, 2, or 3.
To prevent this next time
- When setting up 2FA, scan the QR on two devices (or copy the secret to a password manager that does TOTP).
- Print the QR or copy the secret string into a sealed envelope / safe.
- Add a verified email to the account so we can reach you.
