> ## Documentation Index > Fetch the complete documentation index at: https://help.biolovers.site/llms.txt > Use this file to discover all available pages before exploring further. # No email and forgot password > What to do if you can't sign in and you never added an email — we can help manually, but only if you can prove the account is yours. There is **no recovery phrase, no security question, no SMS reset** on Biolovers. If you have neither your password nor a verified email on file, the only path back in is reaching out to us and proving the account is yours. ## Why this happens When you sign up, email is optional. If you skip it, the dashboard is happy to let you in for as long as you remember your password — but if you forget that password later, there's no automated recovery flow to fall back on, because [Forgot password](/getting-started/forgot-password) only works if you have a **verified** email on file. ## The only way back in Reach out to us and ask for a manual reset. We'll only do this if you can prove ownership. Pick whichever channel is easier for you: * **Discord** — open biolovers.site/discord, join the server, and open a ticket. * **Contact form** — biolovers.site/contact. ## What "proof of ownership" looks like Send as much of this as you can — the more, the faster: * The **exact username** of the account (`biolovers.site/`). * The **approximate date** you signed up (month / year is fine). * Any **purchase receipts** (Stripe or NOWPayments emails — even forwarded screenshots). * A **linked Discord account** that matches the one on the profile. * **Screenshots of your old profile** from before you got locked out — uploads, bio text, custom badges, anything visitors could not have known. * If you have it: the **email address you might have used at signup** even if you never verified it. ## What we can't do * We can't tell you what your old password was — passwords are one-way hashed, not stored. * We can't recover content tied to a different account if the username was already given away. * We won't bypass identity checks for accounts with purchases tied to another person's payment method (chargeback risk). ## Avoiding this in the future After you regain access, do **at least one** of these: 1. **Add and verify an email** — see [Email](/account/email). This unlocks the automated reset flow. 2. **Save your password** in a real password manager (Bitwarden, 1Password, browser keychain). Optionally turn on [Two-factor sign-in](/account/two-factor) so a stolen password alone can't be used. ## Related The normal email-based reset. What to do when the authenticator app is gone.