> ## Documentation Index
> Fetch the complete documentation index at: https://help.biolovers.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Forgot my password

> Reset your Biolovers password by email. Works only if you added and verified an email on the account.

<Note>
  Page on the dashboard: <a href="https://dashboard.biolovers.site/forgot-password" target="_blank" rel="noopener">dashboard.biolovers.site/forgot-password</a>
</Note>

<Frame caption="Forgot password page.">
  <img src="https://mintcdn.com/biolovers/yfEUd9O4Jc0vVWm-/images/auth/forgot-password.png?fit=max&auto=format&n=yfEUd9O4Jc0vVWm-&q=85&s=6f011aa729d01bcfda2ccfeebe2b6ec4" alt="Forgot password page" width="1440" height="900" data-path="images/auth/forgot-password.png" />
</Frame>

The self-serve reset is **email-only**. There's no recovery phrase, no security question, no SMS reset on Biolovers.

## Email reset

Works only if you added an email **and** confirmed it with the 6-digit code we sent you.

1. Open the **Forgot password** page.
2. Type the email address you linked to the account.
3. Tap **Send reset link**.
4. Open the email and tap the link inside. **Links expire in 30 minutes**, so don't sit on it.
5. Pick a new password and tap **Update password**. You're signed in immediately afterwards.

If you didn't get the email after a couple of minutes, check **Spam** and **Promotions**. The page always says "If an account is linked to that address, we just sent a reset link" even if no account exists — that's intentional, so attackers can't enumerate emails.

## No email on the account

If you never added an email, the email reset can't work. Your only path is to reach out to us through the [contact form](https://biolovers.site/contact) or [Discord](https://biolovers.site/discord) — and only if you can prove ownership. See [No email and forgot password](/troubleshooting/no-email-no-password) for what to send.

## Common questions

<AccordionGroup>
  <Accordion title="Can I reset by Discord?">
    Not directly. Linking Discord helps us verify it's really you, but the reset itself goes through email — or, failing that, a manual review via the [contact form](https://biolovers.site/contact).
  </Accordion>

  <Accordion title="My reset link says expired">
    Reset links live for 30 minutes on purpose. Just request a new one.
  </Accordion>

  <Accordion title="Why do I need a new password — can't you just send me the old one?">
    We never store your password. Only a one-way hash of it. So we can't show it to you, only let you set a new one.
  </Accordion>

  <Accordion title="Does an email reset turn off 2FA?">
    No. The reset only changes your password. If you also lost your 2FA device, see [I lost my 2FA](/troubleshooting/lost-2fa).
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Email panel" icon="envelope" href="/account/email">
    Add or change the email on your account.
  </Card>

  <Card title="No email + forgot password" icon="life-ring" href="/troubleshooting/no-email-no-password">
    The support path when reset isn't possible.
  </Card>
</CardGroup>